Jimmy, it needs to be against a white background but after that you should be able to get a photo in the format they need. Would you be able to trick her into making a video of her face while she's standing with her back to a white wall using an iPad or phone? Some kind of game about making faces, where one of them happens to be a straight face? You could take a still off the video no bother. If you can get any kind of decent photo I can give you a hand with the format of it as I use photoshop a good bit