Location: Cork Airport Business Park
Type: 6 Month Contract
(Permanent contracts will be available for top performers)
Salary: €21,000 p.a
Start Date: 12th of September 2011
Contact: margaret@expect.ie
Working with one of the most well-known global online brands, our client is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across the Uk & Ireland, providing the highest levels of customer service by email. (This purely a customer support position - no sales involved.)
Responsibilities
• Providing email support to customers, you will have a passion for providing the highest levels of client service
• Responding to customer contacts in a timely and accurate manner in line with company service levels
• Working to team and individual goals for response times, resolution of problems and aiming for the highest standard of Customer Service
• Interacting with other departments to solve issues
• Dealing with complaints in relation to incorrect or late orders, damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
Requirements
• Previous Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Adaptable and flexible approach
• Ability to work on own your own initiative
• Mature outlook and effective problem solving skills
• Team Player with the ability to learn fast
• Excellent computer skills including Outlook, Word, Excel and databases
• Strong communication skills with a good telephone manner
• Customer Focused approach and excellent inter-personal skills
• Fluency in English is essential, both written and spoken
• Must be available to work every Saturday & Sunday
• Must be available Monday to Friday for the first four weeks to complete training
Type: 6 Month Contract
(Permanent contracts will be available for top performers)
Salary: €21,000 p.a
Start Date: 12th of September 2011
Contact: margaret@expect.ie
Working with one of the most well-known global online brands, our client is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across the Uk & Ireland, providing the highest levels of customer service by email. (This purely a customer support position - no sales involved.)
Responsibilities
• Providing email support to customers, you will have a passion for providing the highest levels of client service
• Responding to customer contacts in a timely and accurate manner in line with company service levels
• Working to team and individual goals for response times, resolution of problems and aiming for the highest standard of Customer Service
• Interacting with other departments to solve issues
• Dealing with complaints in relation to incorrect or late orders, damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
Requirements
• Previous Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Adaptable and flexible approach
• Ability to work on own your own initiative
• Mature outlook and effective problem solving skills
• Team Player with the ability to learn fast
• Excellent computer skills including Outlook, Word, Excel and databases
• Strong communication skills with a good telephone manner
• Customer Focused approach and excellent inter-personal skills
• Fluency in English is essential, both written and spoken
• Must be available to work every Saturday & Sunday
• Must be available Monday to Friday for the first four weeks to complete training
