I'll try to be as brief as possible with this, but it seems like quite an odd problem, and one that I'm guessing may be virus related somehow. I haven't been able to deal with it myself. In fact, all I've been able to accomplish is to sever the link between a PC and the wifi.
Anyway, here's the basic situation...
I was using a PC in my family's home when I noticed that the AVG Free virus software was unable to update. A message would come up on the screen to the effect that there was a 'general error'. I tried it a few times, but the same thing happened.
So, I decided to download Avast Free, but that wouldn't work either. Basically, it seems like the internet connection would drop when I tried to either a) update AVG, or b) install another piece of virus software.
If I left everything alone, i.e., effectively just go with the out of date AVG, then the internet connection seemed to work fine, but it didn't seem like a good idea from the security perspective to go along with that, so I wasn't happy to leave it at that.
So, I went to the control panel and was eventually able to select a 'fix' option for AVG, which appeared to do what it was supposed to, but then I found that this seemed to delete the internet connection - I got the message that the computer wasn't connected and that there were no connections available. Not the ideal outcome.
So, I tried to troubleshoot that, and I was presented with the option to do a system restore to the settings from about 20 minutes previously, before I did AVG 'fix'. I did that and sure enough the internet connection was restored, but I was back to square one, in that AVG wouldn't update or run a scan, and the connection would drop out whenever I tried to download/install any other piece of virus-related software.
Then I read that it can be tricky to install new virus software on a machine that already has virus software, so I decided to delete AVG entirely and then look to download something else. So, I removed AVG... and that seemed to also kill the internet connection again.
After the removal, even though I'm offline on that machine, I was able to run a virus sweep using Avira, which I had also tried to download, but wouldn't function prior to removing AVG. That identified a few minor-looking things, but nothing too drastic.
I know for a fact that the problem isn't the wifi, as other devices are functioning in the house (I'm writing this message on a laptop using the same connection).
Any ideas as to what's going on here?
Thanks in advance!
Anyway, here's the basic situation...
I was using a PC in my family's home when I noticed that the AVG Free virus software was unable to update. A message would come up on the screen to the effect that there was a 'general error'. I tried it a few times, but the same thing happened.
So, I decided to download Avast Free, but that wouldn't work either. Basically, it seems like the internet connection would drop when I tried to either a) update AVG, or b) install another piece of virus software.
If I left everything alone, i.e., effectively just go with the out of date AVG, then the internet connection seemed to work fine, but it didn't seem like a good idea from the security perspective to go along with that, so I wasn't happy to leave it at that.
So, I went to the control panel and was eventually able to select a 'fix' option for AVG, which appeared to do what it was supposed to, but then I found that this seemed to delete the internet connection - I got the message that the computer wasn't connected and that there were no connections available. Not the ideal outcome.
So, I tried to troubleshoot that, and I was presented with the option to do a system restore to the settings from about 20 minutes previously, before I did AVG 'fix'. I did that and sure enough the internet connection was restored, but I was back to square one, in that AVG wouldn't update or run a scan, and the connection would drop out whenever I tried to download/install any other piece of virus-related software.
Then I read that it can be tricky to install new virus software on a machine that already has virus software, so I decided to delete AVG entirely and then look to download something else. So, I removed AVG... and that seemed to also kill the internet connection again.
After the removal, even though I'm offline on that machine, I was able to run a virus sweep using Avira, which I had also tried to download, but wouldn't function prior to removing AVG. That identified a few minor-looking things, but nothing too drastic.
I know for a fact that the problem isn't the wifi, as other devices are functioning in the house (I'm writing this message on a laptop using the same connection).
Any ideas as to what's going on here?
Thanks in advance!
