getting paperwork in the modern age

[Jim Comic]

jaysus wept, some companies are an absolute pain in the hole to get invoices/statements from, particularly utility companies like vodafone, etc when one is trying to prepare end of year accounts for accountants and our chums in revenue

should be the simplest thing in the world to automatically email out a pdf of a statement on sept 1st every year showing ALL invoices and payments between two parties.... but apparently no

 

[The war on-drugs]

Eir are a nightmare.

 

[Jim Comic]

Eir are a nightmare.

they all are, it's a right dose. It should be law that if a customer requests a full statement that one MUST immediately be sent out.... takes about 5 seconds to generate one on even the most basic accounting software, you'd imagine big companies would be able to build it in so its done automatically on the end of the financial year


i spent nearly an hour with one adobe goon last week just explaining to him what a statement actually was, he hadn't a clue

 

[Fusty]

That company are a total nightmEir.

I'll get my cloak.

 

[The war on-drugs]

they all are, it's a right dose. It should be law that if a customer requests a full statement that one MUST immediately be sent out.... takes about 5 seconds to generate one on even the most basic accounting software, you'd imagine big companies would be able to build it in so its done automatically on the end of the financial year


i spent nearly an hour with one adobe goon last week just explaining to him what a statement actually was, he hadn't a clue

Fully agreed.

Erra you are through to some outsourced call centre doing their IT, so you have to provide a load of info to get access to your own bloody financials.


Completely frustrating and inneficient.

 

[noah]

EIR are a complete joke. Moved house and wanted to cancel the service. No sign of the account number on any of the paperwork I had. Went into the store and they directed me to their website.. No sign anywhere on the site about what I was looking for. then the bill still came. Wont be going there again.

 

[Jim Comic]

Completely frustrating and inneficient.

yeah, so much time wasted chasing statements etc


you'd think revenue would absolutely insist on statements being provided by anyone who wants one

 

[The war on-drugs]

yeah, so much time wasted chasing statements etc


you'd think revenue would absolutely insist on statements being provided by anyone who wants one

Thankfully with most places it's a simple phonecall and they e-mail you the relevant stuff.

 

[Jim Comic]

Thankfully with most places it's a simple phonecall and they e-mail you the relevant stuff.

most: yes

utilities and a few others: no

 

[Mike Strutter]

jaysus wept, some companies are an absolute pain in the hole to get invoices/statements from, particularly utility companies like vodafone, etc when one is trying to prepare end of year accounts for accountants and our chums in revenue

should be the simplest thing in the world to automatically email out a pdf of a statement on sept 1st every year showing ALL invoices and payments between two parties.... but apparently no

This is an example of why the Michael O'Leary method would work. If you forget or don't have your boarding pass you get a charge to reprint it.
If they were being fined for not providing documentation on time that would change their tune. (although would probably forward the charges to the customer!!)