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  #1  
Old 04-03-2010, 12:28 PM
Margaret Margaret is offline
 
Join Date: Aug 2008
Posts: 10
Default Customer Service Associate French

Vacancy – Customer Service Associate (FRENCH)

Location: Cork Airport Business Park, Ireland
Type: Permanent Contract
Salary: €10.10 per hour (€21,000 per annum)
Benefits: Excellent Benefits – Health Care, Pension, Staff Discounts

Expect Consultant: Margaret Galvin
Start Date: Monday 29th of March 2010


Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across UK & Ireland, providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)


Requirements

• Fluency in French is essential, both written and spoken
• Good English language is required, non-fluent speakers will be considered, you will be working with the French market only
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills
__________________
Kind regards

Margaret Galvin
Talent Manager
Expect Talent

Cork Office: Tel: +353 (0)21 420 9050
Dublin Office: Tel: +353 (0)15 143 750
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  #2  
Old 10-03-2010, 04:58 PM
psy84 psy84 is offline
 
Join Date: Mar 2010
Posts: 23
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this job will be an amazon opprtunity for whoever gets it!
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  #3  
Old 10-03-2010, 05:03 PM
Lostmeringtopaddypower Lostmeringtopaddypower is offline
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Join Date: Jun 2004
Location: In the corner with a big lump of meat
Posts: 33,620
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I have a passion Margaret.

I can make things happen.

Baby.

PM's are treated with great discretion with this punter.

No shit, dude.
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Cock a snook
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  #4  
Old 19-03-2010, 03:07 PM
a honest mistake a honest mistake is offline
 
Join Date: Jan 2008
Posts: 10,136
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Quote:
Originally Posted by Lostmeringtopaddypow er View Post
I have a passion Margaret.

I can make things happen.

Baby.

PM's are treated with great discretion with this punter.

No shit, dude.
SMOOOOOOOooooooooooo oth.
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Have you ever imagined a world without hypothetical situations?
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