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Customer Service Associate Italian - Peoples Republic Of Cork Discussion Forums

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Old 17-01-2011, 12:27 PM
Margaret Margaret is offline
 
Join Date: Aug 2008
Posts: 10
Default Customer Service Associate Italian

Vacancy – Customer Service Associate (FRENCH)

Location: Cork Airport Business Park, Ireland
Type: Temporary Contract Position 4-6 weeks
(Possible permanent contract for top performers)
Salary: €10.10 per hour (€21,000 per annum)
Overtime available at peak times
Expect Consultant: Margaret Galvin
Start Date: january 17th

Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across Italy providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)

Requirements
• Fluency in Italian is essential, both written and spoken
• Good English language is required, non-fluent speakers will be considered, you will be working with the French market only
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills
__________________
Kind regards

Margaret Galvin
Talent Manager
Expect Talent

Cork Office: Tel: +353 (0)21 420 9050
Dublin Office: Tel: +353 (0)15 143 750
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