Fair enough, that sounds very unfair.Because it is designed to cause embarrassment and upset.
And each time they have never tried any other avenue, and have been told by the solicitor of the person they are serving that they are happy to receive the summons on their behalf, and their client is happy to make an appointment to receive same if this is not acceptable.
I the latest case the person is no longer working there, they are out sick. The solicitor was told this and still went ahead, the third time doing so.
I would say that is very much not the norm. Most solicitors would be delighted if the person would collect the summons by appointment.

